Brand America is Dying
If the reasons for the failure of Brand USA seem obvious, there are
some confusing complexities. Why, for example, are America’s “brand
ambassadors” not suffering? Nike may be scarred by its years on the
sweatshop leaderboard, but the company has regrouped and this year
scored its highest quarterly revenue figure in history, at over half a
billion dollars. Back in 2003, McDonald’s had reported its first ever
quarterly loss and was a posterchild for brand damage with a reputation
for bad
food and ugly corporate imperialism. This year? The company’s stock
price is double what it was. Even Altria – the forgettable brand that
the tobacco barons used to replace the despised Philip Morris trademark
– is expected to boost profits by five percent this year.
It isn’t supposed to work this way. During the original Brand America
debates, the Journal of Business Strategy published a “brand portfolio
molecule” that captured the way that so many people can hold confl
icting views of the United States. In anything close to ordinary times,
the American “brand” contains racism and civil rights, the Pentagon and
the Peace Corps, fast food and the first man on the moon. But these
are not ordinary times.
In the past two years, Brand America has been reduced to a brutal
simplicity. The word “America” still conjures a jigsaw puzzle of ideas
and images, but few if any of these are positive. It is baffl ing for
Americans, who still live in and see around them a complex and
conflicted nation. The rest of the world sees a cornered animal.
American jazz? Yankee aid workers drilling wells in Africa? The Olympic
dream as advertised by Nike? These are simply too dissonant to connect
with the America of Abu Ghraib, tactical nukes, and the usa patriot
Act. They’re like remnants from a former America, before the Dark Ages
began.
Walk the streets of Cairo, Săo Paulo or Vancouver today. The Stars and
Stripes, once popular on headbands or sewn onto jackets, has virtually
disappeared. It has lost its cool. The young men and women who wore the
flag might still dream of escape to America – the richest nation on
Earth, still sheltered from the harsh world it is helping to create –
but even the appeal of emigration has been reduced to the stark
practicalities of survival. No es mejor sino menos mal. Not better, but
less bad. The American dream has never been so small. Even before the
Iraq adventure there was old poison in people’s blood when it came to
America, but now that dark, toxic feeling has crept right into the
bone.
Remarkably, the original ‘big three’ Brand America ideals, those of
opportunity, democracy, and freedom, may be healthier than they’ve been
in a decade. Around the world, nations from Brazil to Pakistan to
France to South Korea are debating where they stand in a
single-superpower world. As public diplomacy researcher Lawrence Pintak
of the University of Michigan has pointed out, America is suffering
from an outbreak of its own values, even in the Middle East. “Until
recent years, the US government could say one thing and do another,” he
notes. “The rise of an aggressively independent media in the Muslim
world has changed all that.”
And this is the surprise. The public diplomacy warriors believed their
task was simple: carry the banner of American ideals forward into the
Islamic world. Instead, they’ve opened a battle for mindshare with
everyone from Iranian reformers to mindshare with everyone from Iranian
reformers to New York City peace marchers to their own global to their
own global corporations. “We are witnessing the emergence of a consumer
lifestyle
with broad international appeal
that is grounded in a rejection of American capitalism, American
foreign policy, and Brand
America,” argues John Quelch, senior associate dean of the Harvard
Business School. The empire
dean of the Harvard Business School. The empire has proved to be first
and foremost an empire of the
mind, and that is where the insurrection is truly mind, and that is
where the insurrection is truly in full swing.
James Mackinnon’s first book, a political travelogue of the Dominican
Republic, will be published in Fall 2005.
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